Returns & Exchanges

SECURE SHIPPING

All items shipped will be insured and receive a tracking number. All orders will be processed and shipped within 2 business days. Once your order has been shipped, we will provide you with a tracking number for your convenience.

Be sure to verify that your billing and shipping addresses have been entered correctly and that PayPal has confirmed your shipping address. We are sorry, but we are unable to ship to P.O. BOX or APO/FPO addresses at this time.

We may, at our discretion, require a signature from an adult buyer with a U.S. government issued photo ID for delivery confirmation purposes.

We offer safe and reliable shipping within the United States (excludes Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau and the U.S. Virgin Islands).

RETURNS AND REFUNDS

We strive to provide 5 star service to our customers so that they are always 100% satisfied, therefore, we are confident that with Five Star Jewelers you will enjoy your purchase; however, you may return your items within 15 days from the time of purchase online. We will be happy to offer you an exchange, store credit or refund. Please contact us and we will respond within 48 hours maximum, to assist you with your return. Please do not refund any order without first receiving our authorization and instructions.

To receive a refund on your order, you must keep the product with its original features and all tags. Items without tags or with tags that have been removed or tampered with are NOT eligible for return.

All returns and exchanges must be accompanied by all original packaging, including gift boxes and/or certificates of authenticity.

Returns must be made within 15 days from the time of your online purchase.
All tags must be in their original place.
Returns must also contain all items that were originally included in the shipment.
Watch returns must include the box and warranty documentation.
Items must be returned in the same condition as they were in at the time of shipment, without any alterations.
The customer is responsible for the process of returning the item in which they must use a trackable and insured service. Translated with www.DeepL.com/Translator (free version)